Frequently Asked Questions

Payment Methods

Is it safe to use my credit card online?

Yes, both your personal and credit card information is encrypted and is not shared with any other party.

Which credit cards or payment types are accepted?

Visa, Mastercard, American Express, Discover and Paypal

What is a Card Security Code (CSC)?

The Card Security Code (CSC) is a 3 or 4 digit number printed on your credit card. It is requested to provide added security when you use your card on the Internet or over the phone.

Where can I find the Card Security Code (CSC)?

Each credit card company has a different name for the security code and puts it in a different place.

MasterCard, Visa, and Discover:
The CSC is the 3 digit number located on the back of your card next to your signature
American Express:
It is the last 4 digits in small print on the front of the card.

How are shipping charges determined?

There is a fixed shipping cost of $9.99 per item. FedEx charges and additional $25.00 per item for Saturday delivery.

Website

I entered a promotion code and it does not work, what do I do?

Please note the code is case sensitive and has to be entered exactly as seen in the promotion. Also, make sure that your code has not expired.

What do I do if I continue getting errors on your website?

Please try opening our website in a new browser such as Firefox, Chrome, Internet Explorer or Safari. However, if the error persists please call our toll-free number (1-877-417-9657) for assistance.

Order

How do I check the status of my order?

When you receive the notification via e-mail saying that your order has shipped, you will receive the FedEx tracking number and you may track it until it is delivered.

I didn’t get a confirmation. How can I know you got my order?

Please contact us at [email protected] or by calling our toll free number (1-877-417-9657) for assistance.

Making changes or cancelling my order

Please contact us with your order number and we will do everything that is in our hands to help you. Keep in mind that our roses are shipped from our farms in Colombia, South America to your door in the US. As this is an international shipment, customs regulations are strict with deadlines and export documents need to be created. For this reason, once your order has started processing we are unable to cancel or make changes to your order.

Can I put more than one delivery address in the same order?

You can place multiple orders but you need to enter one address for each order.

Help! I accidently duplicated my order

Please contact us immediately if you believe there is an error or duplication and we will process a refund. Keep in mind that our roses are shipped from our farms in Colombia, South America to your door in the US. As this is an international shipment, customs regulations are strict with deadlines and export documents need to be created. For this reason, once your order has started processing we are unable to cancel or make changes to your order.

Oh! I made a mistake in my order, how can I correct it?

Please contact us immediately and we will assist you. Keep in mind that our roses are shipped from our farms in Colombia, South America to your door in the US. As this is an international shipment, customs regulations are strict with deadlines and export documents need to be created. For this reason, once your order has started processing we are unable to cancel or make changes to your order.

What information do I need to place an order?

  • Recipient’s name (first and last)
  • Street address, unit number if applicable, city, state and zip code. Please verify the zip code to ensure delivery (if the zip code is incorrect, additional fees may apply.) We cannot deliver to PO BOX or FPO addresses.
  • Specific delivery instructions, if any (i.e: building access code or drop on the side door)
  • Billing information of the payment method you will use.
  • Credit card number, expiration date, Card Security Code and the name as it appears on the card.

How do I place an order?

Please follow the clearly outlined steps on our website. If you have issues, please contact us at (1-877-417-9657) for assistance.

Delivery

Can you deliver at a specific time?

Since our roses are shipped via FedEx International Priority Service and the delivery time depends on your zip code, we are unable to deliver at a specific time. However, if you are located in a metropolitan area your order should be delivered between 8:00 am and 12 noon. In other areas, please allow delivery up to 5:00 pm. Also, keep in mind that weather and road conditions may affect your delivery.

Can you deliver on a Sunday?

No, we don’t deliver on Sunday. Our products are shipped with FedEx and FedEx doesn't offer Sunday delivery.

Can you deliver my order today?

Since our roses are shipped straight from our farms in Colombia, South America, we are unable to offer same-day-delivery.

Can you deliver to a hospital or hotel?

Yes, please be sure to include the correct recipient name and room number to be included in the FedEx label.

What do you do if there is no one home when you deliver?

Your package will be delivered at the door unless there is a reason for the FedEx Courier not to (i.e: safety of your package or extreme weather conditions). If the package has not been left at the door, the FedEx Courier will leave a note on the door to request delivery. Please keep in mind that roses are a delicate live product that may suffer from exposure to extreme temperatures. This is why we strongly recommend that you enter a shipping address where there will be somebody available to receive the package.

What days of the week do you deliver?

You may request your delivery for arrival on Tuesday through Saturday. FedEx charges an additional fee of $25.00 for Saturday delivery.

How do I know my order has been delivered?

We will inform you via email when your order is delivered.

Can I track my order?

Yes, as soon as your order is shipped you will receive a tracking number and you will be able to track your package on FedEx.com

Do you offer delivery outside the continental United States?

Yes, our roses are delivered anywhere in the United States and its territories where FedEx service is available, including Alaska and Hawaii.

Are there any delivery restrictions?

FedEx can’t deliver to any P.O. Box or FPO addresses. Please provide a valid shipping address in the US preferably where there is someone who can receive the roses.

What is a delivery exception?

A delivery exception occurs when the FedEx Courier attempts a delivery but there is no one to sign for the package and they feel it is not safe enough to leave the package at the door. We strongly suggest there is always someone who can sign for the package. In case there won’t be, we ask you to please provide any access code required and or leave a note on the door authorizing the Courier to leave the package. Spring in the Air Luxury Roses has a Signature Release Authorization with FedEx where we authorize the Courier to leave the package at the front door when there is no one to sign for the package. However, if there is limited access to the premises or if the Courier feels it is not safe enough, the package will not be left at the door. In this case, we will request FedEx to reattempt a delivery. Please remember that fresh flowers are delicate and may suffer from exposure to extreme temperatures.

Packaging

How are the roses packaged?

Your Perfect Roses will arrive in a beautiful gift box, carefully packed for their protection during travel. The whole interior of the box is dressed with soft white paper and the fragrance of these incredible roses is trapped in the box to delight your gift recipient as soon as they open our award winning package. award winning roses

Guarantee

Quality issues?

If for any reason you receive roses that are not at the level of quality that you expect, please contact us within 48 hours of receipt of the roses for assistance at [email protected]

Can I return my order?

Due to the perishable nature of our product we cannot accept returns. However, if there is a quality problem you can rest assured that we will take care of it and make sure you are 100% satisfied.

Our Roses

How should I care for my roses?

  • Dissolve the included flower food in a vase with 1 qt of water.
  • Remove the lower foliage up to vase rim and recut the stems diagonally at a 45 degree angle.
  • Arrange your flowers in the vase and place the vase away from direct sunlight.
  • Water should be changed every 2-3 days and the stems recut to ensure the longest vase life.

Be sure to check our website for tips and instructional videos explaining how to make your roses last longer.

Do the roses come in a vase?

Our roses come straight from the fields in South America and they are not shipped in a vase. We have created a great video to guide you on how to arrange your flowers. We suggest a cylinder vase that is 10-12 inches tall and 6-8 inches at the top. This will allow you to take advantage of the longer stems that our roses will bring.

Promotion Codes

How do I use my promotional code?

Please enter it during check out. Please note that they are case sensitive.

Customer Service

How do get in touch with customer support?

You can contact us by
Phone: 877-417-9657
E-mail: [email protected]